JioFiber & JioAirFiber New Connection 2026: Documents, Installation Charges, Router, Set Top Box & Activation Guide

Planning to get a new JioFiber or JioAirFiber connection but don’t know how the installation works, which documents are required or how much you have to pay?

The good news is that getting a JioHome connection is fairly straightforward. You can register online, provide your address and mobile number, complete KYC, and then schedule the installation.

However, there are a few things you should know before booking—especially regarding installation charges, security deposits, router, Set Top Box, AirFiber outdoor equipment and activation time.

This guide explains the complete process step by step.

Important: Jio’s installation charges, equipment deposits and promotional offers can vary depending on your plan, connection type, location and current offer. Always check the final amount shown for your address before making payment.

JioFiber vs JioAirFiber Installation: What’s Different?

The first thing to understand is that the installation process depends on the type of connection you choose.

JioFiber

JioFiber uses a physical fiber-optic connection that is brought to your home.

The installation generally involves:

• Checking fiber availability
• Bringing the fiber cable to your home
• Installing the Jio Home Gateway/router
• Connecting the fiber equipment
• Configuring the connection
• Installing the Set Top Box if your plan includes one
• Completing activation

JioAirFiber

JioAirFiber uses Jio’s wireless 5G network instead of bringing a conventional fiber cable directly to your home.

The installation can include:

• Outdoor AirFiber device
• Indoor Wi-Fi router
• 4K Set Top Box on eligible plans
• Network configuration
• Activation

Jio’s current AirFiber page specifically lists an outdoor device, Wi-Fi router and 4K Set Top Box, with free installation advertised on annual plans.

How to Apply for a New JioFiber Connection

Applying for JioFiber can be done online.

According to Jio’s current official instructions, the process is:

Step 1: Open the JioFiber registration page

Go to Jio’s official Fiber registration page and select the option to register for a new connection.

Step 2: Enter your details

You need to provide:

• Full name
• Mobile number
• Installation address

Step 3: Verify your mobile number

Jio sends an OTP to the registered mobile number.

Enter the OTP and complete verification.

Step 4: Submit the request

Once the address and contact information are submitted, Jio processes the request and checks service availability.

A Jio representative can then contact you to confirm the connection and arrange the installation.

How to Apply for JioAirFiber

Jio provides several ways to request a new AirFiber connection.

You can:

• Register through Jio’s website
• Visit a Jio Store
• Use Jio’s WhatsApp booking option

Jio currently lists 60008-60008 for AirFiber booking through WhatsApp and also provides online registration through its official website.

After registration, Jio checks whether AirFiber is available at your location.

If the service is technically feasible, the installation team contacts you to arrange the connection.

What Documents Are Required for JioFiber or AirFiber?

For a new JioFiber/AirFiber broadband connection, you should keep your original KYC documents ready.

Jio’s official Fiber FAQ says you can use:

• Aadhaar Card
• Voter ID
• Passport
• Driving Licence
• Another valid government-approved document that serves as Proof of Identity and Proof of Address

The documents are verified during the activation/installation process according to Department of Telecommunications requirements.

Important tip

Keep the original documents available when the installation engineer visits.

Even if you completed the initial registration online, KYC verification may still be required before the connection is activated.

Do You Need Aadhaar for a JioFiber Connection?

Aadhaar is one of the accepted KYC documents, but it is not necessarily the only document.

Jio says a valid government-approved document that serves as Proof of Identity and Proof of Address can also be used, including documents such as Voter ID, Passport or Driving Licence.

So, if you don’t want to use Aadhaar, check whether another accepted POI/POA document is suitable for your application.

JioFiber Installation Charges in 2026

This is one of the most confusing parts of getting a new Jio connection.

There is no single installation charge that applies to every Jio customer.

The amount can depend on:

• Prepaid or postpaid connection
• Plan duration
• Location
• Current promotional offer
• Router/equipment terms
• Set Top Box requirement

For example, Jio’s current location-specific broadband pages show a ₹1,000 non-refundable installation charge for certain new prepaid JioFiber connections, along with refundable deposits of ₹500 for the Jio Home Gateway/router and ₹1,000 for a Set Top Box if opted for.

That means a customer on such a prepaid offer could potentially see:

₹1,000 installation

• ₹500 router security deposit
• ₹1,000 Set Top Box security deposit

if the applicable offer includes those charges.

But don’t assume these charges apply everywhere.

Jio’s current postpaid information is different.

JioFiber Postpaid: Installation and Security Deposit

Jio currently states that its 3-month, 6-month and 12-month advance-payment postpaid plans come with zero security deposit for the ONT/router, Set Top Box and installation.

Jio’s current postpaid FAQ therefore makes an important distinction:

Certain long-term postpaid plans

• No router security deposit
• No Set Top Box security deposit
• No installation charge
• Advance rental paid for the selected period

Some prepaid connections

• Installation charge may apply
• Router security deposit may apply
• Set Top Box security deposit may apply

Therefore, always check the exact plan shown during your booking.

Is the Jio Router Free?

This depends on the plan and billing arrangement.

The equipment supplied by Jio generally remains Jio’s property under the applicable service terms.

For JioFiber prepaid service, Jio’s terms state that the router, Set Top Box and related service equipment remain the company’s property and must be returned when the service is terminated, subject to the applicable terms.

For postpaid connections, Jio may provide the equipment without a security deposit under eligible long-term plans.

So don’t confuse:

“No security deposit”

with

“You own the router.”

They are different things.

What Is the Jio Home Gateway?

The Jio Home Gateway is essentially the main router/networking equipment supplied for your home broadband connection.

It connects your home to Jio’s broadband network and provides Wi-Fi to your devices.

You can connect devices such as:

• Smartphones
• Laptops
• Smart TVs
• Tablets
• CCTV cameras
• Gaming consoles
• Printers
• Smart-home devices

The actual router model can vary depending on the connection and equipment supplied.

Can You Change the Jio Wi-Fi Name and Password?

Yes.

Jio provides options to change the Wi-Fi name (SSID) and password.

For JioFiber, Jio currently instructs users to use the MyJio app, go to the Fiber Account and then access Wi-Fi settings.

For JioAirFiber, Jio says the Wi-Fi name and password can be changed through the JioHome app under Network and Wi-Fi Settings.

After changing the Wi-Fi password, previously connected devices will disconnect and need to reconnect using the new password.

Does Jio Provide a Set Top Box With a New Connection?

A Jio Set Top Box is available with eligible entertainment/bundled plans.

The Jio 4K Set Top Box provides access to services such as:

• Live TV
• OTT apps
• JioTV+
• Games
• Video content
• Other supported applications

Jio’s current Set Top Box information highlights 150+ games and a range of entertainment applications.

However, don’t assume that every Wi-Fi-only plan automatically includes an STB.

If TV and OTT are important to you, confirm the selected plan’s benefits before payment.

Can the Jio Set Top Box Work Over Wi-Fi?

Yes.

Jio’s official instructions say the Set Top Box can connect to the Jio Home Gateway through Wi-Fi.

You can select your Wi-Fi network from the Set Top Box’s network settings and enter the Wi-Fi password.

This means an Ethernet cable isn’t necessarily required between the router and Set Top Box, although a wired connection may be preferable where practical for a stable connection.

Can I Move the Jio Set Top Box to Another TV?

Yes.

Jio says the Set Top Box can be shifted and connected to another HDMI-enabled TV, provided it remains connected to the same JioFiber network.

This can be useful if you want to temporarily move the Set Top Box between rooms.

However, only the Set Top Box itself is being moved—the broadband connection remains at the same home location.

What Equipment Comes With JioAirFiber?

AirFiber has a slightly different installation setup because the broadband connection is wireless.

Jio’s current AirFiber page lists:

1. Outdoor Device

This communicates with Jio’s wireless network.

2. Wi-Fi Router

Provides Wi-Fi connectivity inside your home.

3. 4K Set Top Box

Provided with eligible entertainment plans.

Jio also highlights smart-home services such as home networking, security and surveillance, education, gaming and other connected-home features.

Why Does JioAirFiber Need an Outdoor Device?

Unlike a normal mobile hotspot, AirFiber is designed as a fixed wireless home broadband service.

The outdoor equipment helps establish the wireless link between your home and Jio’s network.

This is why the engineer needs to determine a suitable installation location.

The installation may depend on:

• Network availability
• Outdoor signal conditions
• Building structure
• Suitable mounting location
• Cable route to the indoor equipment

The final installation arrangement is determined by the Jio installation team.

How Long Does JioFiber Installation Take?

The overall waiting time depends on:

• Address verification
• Network availability
• Engineer appointment
• KYC completion
• Local installation workload

Jio’s current official FAQ says JioFiber installation is completed in most cities within 24–48 hours of registration, depending on local network availability.

Once the engineer actually visits your home, Jio’s location-specific broadband pages state that installation and activation can take approximately two hours, depending on the circumstances.

So these are two different timeframes:

Registration → installation appointment: can vary.

Engineer visit → installation/activation: approximately 2 hours according to Jio’s current information.

What Happens During the Installation Visit?

When the engineer arrives, the process generally includes:

Step 1: KYC Verification

Your original identity/address documents are checked.

Step 2: Connection Feasibility

For Fiber, the engineer checks the fiber route.

For AirFiber, the engineer checks the outdoor equipment location and wireless connectivity.

Step 3: Equipment Installation

Depending on your service, the engineer installs:

• Fiber equipment/router
• AirFiber outdoor unit
• Wi-Fi router
• Set Top Box

Step 4: Network Configuration

The broadband connection is configured and tested.

Step 5: Wi-Fi Setup

The router is configured and the Wi-Fi network is made available.

Step 6: TV Setup

If your plan includes a Set Top Box, it is connected and activated.

Step 7: Final Testing

The engineer checks whether the internet and applicable services are working.

What Should You Check Before the Engineer Leaves?

Don’t simply sign off immediately after the router lights turn on.

Spend a few minutes checking the important services.

Check 1: Internet speed

Run a speed test from a device connected to the router.

Don’t expect every Wi-Fi device to show the exact advertised speed, because Wi-Fi performance depends on the device and environment.

Check 2: Wi-Fi coverage

Walk around the rooms where you normally use the internet.

Check whether the signal is adequate.

Check 3: Voice calling

If your plan includes voice service, confirm that the service is active.

Check 4: Set Top Box

If included, check:

• Live TV
• Remote
• OTT apps
• Internet connection

Check 5: Jio account

Open MyJio and verify:

• Plan
• Validity
• Registered number
• Connection details
• Any applicable benefits

This is especially important if you purchased a promotional new-connection plan.

What Happens to the Router and Set Top Box If You Cancel?

Jio-provided equipment generally needs to be returned when the service ends.

Jio’s Fiber terms state that the router, Set Top Box and other provided equipment remain the company’s property and should be returned when the service is terminated.

For postpaid connections, Jio also states that refundable security deposits can be returned after equipment is returned in good condition and the account is closed. Jio says refunds are processed through NEFT and can take up to 60 days from the cancellation request.

Keep these items safely

Don’t throw away:

• Router
• Set Top Box
• Power adapters
• Cables
• Other Jio-provided equipment

You may need them when closing the connection.

Can You Add Another Jio Set Top Box?

Yes, but the terms are different from the first STB supplied with an eligible plan.

Jio currently lists an additional Set Top Box at ₹5,499 including GST. Jio says the additional box becomes customer-owned after purchase and isn’t refundable if the service is later cancelled.

Jio currently says there is no separate installation charge for the additional Set Top Box.

This is useful if you want Jio TV on another television.

Can You Improve Wi-Fi Coverage After Installation?

Yes.

If your home is large or has thick walls, the router may not provide equally strong Wi-Fi in every room.

Jio offers JioExtend devices for expanding JioHome Wi-Fi coverage.

Jio says installing JioExtend does not require additional wiring.

Before buying any additional equipment, however, first check whether the problem is actually Wi-Fi coverage rather than the broadband connection itself.

What If JioFiber Is Not Available?

This is where JioAirFiber can be useful.

If Fiber isn’t available at your address but JioAirFiber is available, you can request an AirFiber connection.

Jio checks technical feasibility before installation.

The AirFiber installation then uses the outdoor wireless device rather than a conventional fiber cable to bring the connection into your home.

For many locations, this can be a practical way to get Jio home broadband without waiting for fiber infrastructure.

JioFiber vs JioAirFiber: Installation Difference

Jio currently advertises free installation with annual plans for AirFiber and free installation on eligible postpaid/annual offers, but charges for some prepaid connections can differ.

Is There a Free Trial?

Jio has offered trial and promotional connection structures at different times, but customers should not assume that every new connection currently includes a free trial.

The applicable offer shown during your booking should be treated as the current one.

If a trial is offered, carefully check:

• Trial duration
• Installation charge
• Security deposit
• Refund conditions
• Equipment return requirements
• What happens after the trial ends

Jio’s current prepaid service terms also contain specific conditions around trial offers, installation and equipment deposits.

How to Track Your JioFiber Installation

After applying, you can track the connection request through Jio’s online services/MyJio.

Jio’s installation FAQ recommends using the MyJio app to track installation status and manage the broadband account.

If the engineer appointment isn’t convenient, Jio also provides an option to reschedule the installation appointment through its tracking process, with OTP verification.

Common Problems During New Connection Installation

Even when the booking process is simple, a few problems can delay installation.

1. Fiber not available

Your address may be outside the current JioFiber network.

Solution: Check JioAirFiber availability as an alternative.

2. KYC problem

The submitted address may not match the installation address or the document may not meet the requirements.

Solution: Keep an accepted original POI/POA document ready.

3. Installation delay

The request may be accepted but the local engineer appointment can take longer.

Solution: Track the order and reschedule if necessary.

4. Weak Wi-Fi in some rooms

The broadband connection may be working correctly while the Wi-Fi signal is weak.

Solution: Improve router placement or consider a suitable Wi-Fi extender/mesh solution.

5. Set Top Box not working

This can be caused by network connectivity, HDMI connection or account activation.

Solution: Check the router connection, HDMI cable and Jio account activation.

New Jio Connection Checklist

Before the engineer arrives, keep these ready:

Documents

☑ Aadhaar or another accepted POI/POA document

Home preparation

☑ Decide where you want the router

☑ Keep a power socket available

☑ Decide where the TV Set Top Box will be placed

For AirFiber

☑ Ensure the engineer can access the suitable outdoor installation area

After installation

☑ Test internet

☑ Check Wi-Fi

☑ Check voice calling

☑ Test Set Top Box if included

☑ Check your plan and validity in MyJio

☑ Save the installation/payment receipt

Jio New Connection: What Will You Actually Pay?

There is no single answer because Jio’s current offers differ.

For example:

Some prepaid connections

May have:

₹1,000 installation

• ₹500 router security deposit
• ₹1,000 Set Top Box deposit, if applicable.

Eligible long-term postpaid plans

Jio currently says:

₹0 installation

₹0 router/ONT security deposit

₹0 Set Top Box security deposit

for eligible 3-, 6- and 12-month advance-payment postpaid plans.

Annual plans

Jio currently advertises free installation with annual plans on its JioHome/AirFiber pages.

Therefore, the smartest approach is not to rely on a fixed amount from an old article.

Check the final checkout amount for your exact address and plan.

Final Verdict: Is Getting a Jio New Connection Easy?

Yes.

The process is relatively straightforward:

Check availability → Choose plan → Register → Verify mobile number → Complete KYC → Installation → Activation → Test the connection

The most important thing is to understand that JioFiber and JioAirFiber don’t necessarily have identical installation requirements or charges.

JioFiber requires a fiber connection to your home.

JioAirFiber uses an outdoor wireless device and Jio’s 5G network.

The equipment and billing terms can also vary between prepaid, postpaid and promotional plans.

For customers taking one of Jio’s latest new-connection offers, especially the ₹2,122 Smart Society Welcome Plan or ₹2,222 quarterly offer, it’s worth checking the exact benefits and charges before making payment.

Don’t rely only on the headline price.

Check:

Speed + Data + Voice + TV + OTT + Validity + Installation + Equipment + Security Deposit + Promotional Benefits

That gives you the real cost and value of the connection.

Frequently Asked Questions

What documents are needed for a JioFiber connection?

Jio requires original KYC documents. Aadhaar, Voter ID, Passport, Driving Licence and other valid government-approved POI/POA documents may be accepted.

How much does JioFiber installation cost?

It depends on the connection and plan. Some current prepaid offers show a ₹1,000 non-refundable installation charge, while eligible long-term postpaid plans can have zero installation charges.

Is the Jio router free?

The router is provided as part of the service, but security deposits may apply to some plans. On eligible long-term postpaid plans, Jio currently says there is no router/ONT security deposit.

Is the Jio Set Top Box free?

It depends on the plan. Eligible postpaid and entertainment plans may provide the STB without a security deposit, while some prepaid offers may require a refundable deposit.

How long does JioFiber installation take?

Jio says installation in most cities is completed within 24–48 hours of registration, depending on local availability. Once the engineer visits, Jio’s location-specific information says installation and activation take approximately two hours.

Does JioAirFiber require a fiber cable?

No conventional fiber cable is required to bring the broadband connection directly to your home. AirFiber uses a wireless connection and an outdoor device.

Does JioAirFiber come with a router?

Yes. Jio’s current AirFiber setup includes an outdoor device and Wi-Fi router, with a 4K Set Top Box on eligible plans.

Can I change my Jio Wi-Fi password?

Yes. JioFiber users can change it through MyJio, while JioAirFiber users can manage Wi-Fi settings through the JioHome app.

What happens to the router when I cancel JioFiber?

Jio-provided equipment generally needs to be returned because it remains company property under the applicable service terms. Refundable deposits are returned according to the applicable terms after equipment is returned.

Can I get another Jio Set Top Box?

Yes. Jio currently lists an additional Set Top Box for ₹5,499 including GST. The additional box becomes customer-owned and is not refundable after purchase. Jio currently says there is no additional installation charge.

Which is easier to install, JioFiber or JioAirFiber?

It depends on the location. If JioFiber infrastructure is already available, Fiber installation can be straightforward. AirFiber can be particularly useful where Fiber isn’t available because it uses a wireless connection.

Bottom Line

Getting a new JioFiber or JioAirFiber connection in 2026 is relatively simple, but the cost and installation process depend heavily on the plan and location.

Keep your original KYC documents ready, confirm network availability, check the exact installation and security-deposit charges, and verify what equipment is included before paying.

For JioFiber, you’ll generally receive a fiber connection and Home Gateway/router, while eligible entertainment plans can include a Jio 4K Set Top Box.

For JioAirFiber, the setup can include an outdoor device, Wi-Fi router and Set Top Box on eligible plans.

Most importantly, don’t assume that an installation charge mentioned online applies to every customer. Jio’s current terms show significant differences between prepaid, postpaid and long-term plans.

Before you pay, check the final offer shown for your exact address.

Related Articles

JioFiber & JioAirFiber New Connection Plans 2026 — Latest plans, speed, unlimited data, voice calling, TV, OTT and new-customer offers.

Jio ₹2,122 vs ₹2,222 Plan 2026 — Detailed comparison of speed, validity, Google Gemini Pro and cloud-storage benefits.

JioFiber vs JioAirFiber 2026 — Which technology is better for gaming, work from home, streaming, uploading and everyday use?

This article was updated in August 2026 using Jio’s current official FAQs, plan information and service terms. Installation charges, equipment deposits, plan benefits and promotional offers may change by location and over time. Verify the final terms before ordering.